Wissen-Haus Empowerment Foundation

Learning Objectives

Address workplace conflict proactively
Separate positions from underlying interests
Know when to involve HR or management

Conflict is inevitable—but poor conflict management is not. Learn to address workplace disagreements directly, find common ground, and know when to escalate for professional support.

Module Quiz

1. Interest-based conflict resolution means:

Focusing on who is rightBringing in outside arbitration immediatelyNegotiating until someone winsLooking beyond stated positions to understand what each person actually needs and finding common ground

2. The best way to handle workplace conflict is:

Complain to mutual colleagues to build a coalitionSend a long accusatory emailAvoid the person and hope it resolves itselfAddress it privately, directly, and as soon as possible with the person involved

3. You should escalate a conflict to HR or management when:

Direct resolution has failed, the issue involves harassment or serious misconduct, or safety is at riskYou feel slightly annoyed with a colleagueYou do not like the other personYou want someone else to handle it for you

Module 8: Conflict Resolution at Work